Terms and Conditions

• Restrictions

You agree that you will not:
Use this website for any purpose that is unlawful or prohibited by any applicable laws or terms, conditions,
and notices.
You further agree not to:
- trespass, break into or use any of our servers and databases;
- post or transmit unlawful, fraudulent, defamatory, obscene, pornographic, threatening,
abusive or offensive content of any kind which would constitute or abet an offence,
give rise to civil liability, violate any local, national, international or foreign law,
or infringe any intellectual property rights, proprietary rights, or rights of others or obligations of confidentiality;
- post or transmit any advertisement or chain letters;
- post, transmit, reproduce or exploit any content obtained through this website for commercial purposes;
- republish, post, transmit, reproduce or distribute in any way,
any component of this website or any content obtained through the website which
is protected by copyright without our written permission;
- transmit or attach any programs that contain virus or any other harmful or deleterious programs;
- interrupt, destroy or limit the functionality of any computer software,
hardware or telecommunication equipment through this website;

• Modifications
We reserve our absolute rights to modify these Terms of Use, products, services and other features.
We assume no responsibility for any loss or damage arising from the modifications.
By continuing to use this website following such modifications to the Terms of Use,
you confirm and accept such modifications.

• Jurisdiction
These Terms of Use are governed by the laws of the Hong Kong Special Administrative Region.
You and T-Work Consultants Ltd. T/A Teamwork Consultants,
agree to submit to the non-exclusive jurisdiction of the courts of Hong Kong.
- republish or transmit any content that is protected by copyright or other applicable laws; harass others.


• Shipment Terms and Conditions

1) The shipping company used by WEIKANG TCM for local (Hong Kong) orders is SF Express,
and the shipping fee shall be paid by the customer on delivery.
We offer free shipping on orders of HK$3,000 or above (applicable to Hong Kong area only).

**Extra costs incurred in the delivery process
(such as residential surcharges, remote area surcharges, etc.) are not included.
For details, please refer to: http://www.sf-express.com/hk/en/
**The following terms only apply to products delivered to areas outside Hong Kong**

2) Once a product is shipped, the ownership of the product will be transferred from this website to the customer.
If the product is detained by any authority of the destination or transit point during shipment,
the customer shall bear responsibility for the loss.

3) Once the ordering procedure is completed,
the customer is deemed to agree to be responsible for all additional charges,
taxes, or import documents required for shipping the ordered products.
Since the product is shipped out of Hong Kong,
the said charges and the application for documents will be in accordance with the laws of the destination, A50
and we shall bear no legal responsibility for the said fees and document application procedures.

4) Since the payment of surcharges, taxes, etc.,
and the registration of the relevant product with the destination of shipment or application for import licenses, etc.,
are in accordance with the import laws of the local country,
we must report the value and details of the product on the surface of
its packaging for the purpose of customs clearance.
If you have any questions about the import duties and laws of the region or country concerned,
please contact the local customs.

5) If the product is eventually returned by the customs due to any problem with the address or recipient,
its ownership will be transferred back to T-Work Consultants Ltd. T/A Teamwork Consultants.
In that event, we will return the payment of the product to the customer after
deduction of the shipping cost required and an administration fee equivalent to 10% of the total price of
the product.


• Refund Policy

Products purchased on this website may be returned or exchanged unconditionally within 14 days
from the date of acknowledgement of receipt in the following cases:
1) The product is found defective upon receipt;
2) The product is not consistent with what you ordered on the website;
3) The product is found to have expired upon receipt;
In case of the above situations, we will arrange for refund and pay the shipping fee so caused.


Criteria for Refunds:

• Only products purchased on this website may be returned or exchanged.
If the product is purchased through any channel other than this website,
please contact the original seller for return or exchange.
• No exchange of products that are free gifts or gifts with purchase; that have been opened or used;
or that are not kept in intact packaging, have been damaged or destroyed,
or have any part missing due to non-logistical reasons.
• Each item can only be exchanged once.
• No return or exchange of products that are consistent as ordered.
• No return of products that are damaged after acknowledgement of receipt on delivery.
• If you find upon receipt that the quantity or model of the product is incorrect,
please call our customer service hotline at 3484 3896 immediately.
• We reserve the right of final decision in case of any dispute.


• Refund Procedure

For matters related to refunds or products,
please email us at twc.cs01@gmail.com stating your order number and contact information.
Once we receive the returned products (including the gift(s), packaging, invoice, order details, etc.)
and confirm that everything was correct, we will contact you within 7 days to arrange for exchange or refund.
Your refund will be processed within 30 working days and deposited into your bank account subsequently.
As we have no control over the internal procedures of banks and the postal system,
we apologise for any inconvenience that may be caused.

• If you would like to confirm whether your return is accepted,
you may call our customer service hotline at 3484 3896 or email to twc.cs01@gmail.com
during office hours from 10 a.m. to 6 p.m., Monday to Friday.

• If an order is returned to us because the delivery address is incorrect or is a PO Box or a hotel address,
or due to failed delivery attempts, or the recipient’s refusal to pay tax/
to provide proof of identity / to receive the parcel, etc.,
we will arrange for a refund according to the refund procedure after deduction of the original shipping fee
and an administration fee equivalent to 10% of the total price of products.
We will then notify you of the refund arrangement.

• Please allow 1 to 3 weeks from the date of receipt of the order to complete the return or exchange procedure.
We will arrange for a representative to follow up your return request and notify you of the arrangement.


• Privacy Policy Statement

When using service(s) and/or product(s) of our website, you may need to provide us with your personal data.
If your personal data is incomplete or incorrect, we may be unable to provide or continue to provide the service(s) for you.
We respect your right to privacy, and our practices with respect to the collection,
retention, use and transfer of personal data shall be in accordance with the Personal Data (Privacy) Ordinance,
Cap. 486 under the Laws of the Hong Kong Special Administrative Region.
T-Work Consultants Ltd. T/A Teamwork Consultants,
will also ensure strict compliance by our staff with the relevant standards of security and confidentiality.

'Personal data' means any identifying information or sensitive data, including but not limited to names,
addresses, contact information, etc., through which we can confirm the identity of a person whenever practicable.

When you use our website or provide your personal information, we may need to collect your personal data as required,
including your name, address, contact information, email address, etc. You may access and alter the personal data stored.

The personal data we collect will or may be used for the following purposes:
use by this website; promotion of our other businesses through this website; members' activities of WEIKANG TCM;
future marketing research; verification of your identity; provision or download of games;
better understanding of the demographics of our users and WEIKANG TCM members;
enabling us to provide other services tailored to needs of our users; and direct marketing of our products and

We agree to take all practicable measures to keep your personal data confidential.
Except in the circumstances expressly stated herein,
we shall not disclose your personal data unless we are required to do so by law; or we believe that such action is,
under the law or applicable regulations, necessary for protecting or defending our rights and property,
protecting against misuses or unauthorized use of T-Work Consultants Ltd.,
or protecting the personal safety or property of our users or the public.

These Terms and Conditions only apply to this website.
If you click on any hyperlink or advertisement linking to another website,
or enter another website via this one, you will leave this website for another location.
At any other website, protection of your privacy and personal data and your exposure to cookies are not our responsibility,
and you are advised to refer to the privacy terms, policy or statement of that other website.

Access to, and handling of,
all personal data is restricted to the authorised staff or contractor regardless of the means of their storage.
Personal data stored electronically will be kept on an independent server and protected with passwords.
Access to, and handling of, such data is restricted to the authorised staff or contractor.

You may at any time request access or amendment to the personal data related to you in any of our records.
In response, we may ask you to provide certain details about yourself so as to make sure
that you are the person to whom the personal data refer.
After receiving your request, we will reply to you when practicable,
but you may be required to pay an administration fee for this.